We offer pet care services across East York—including The Beaches, Upper Beaches, The Danforth, Leslieville, Riverdale, and Woodbine Gardens—so your pet is covered wherever you call home! If you’re outside these neighborhoods, just ask—we can often accommodate nearby areas for a small additional fee.

Yes! When walking groups of four or more dogs, our team holds a City of Toronto Commercial Dog Walking Permit. Furry Tails Toronto is fully insured through PROfur and certified in DOGSAFE Canine First Aid. Plus, every member of our team is bondable for your peace of mind.

You can book directly through the PetPocketBook app after we've invited you to our booking portal. However, we'll need to go through our complimentary meet-n-greet consultation before your first service and make sure all documentation has been reviewed and signed! Be sure to fill out our contact form or set up an info call to get started!

We’ll come to your home to meet your pet, learn their routine and quirks, and answer any questions about our services, team, pricing, or paperwork. This free visit lets us offer truly personalized care—and helps your pet feel more comfortable by meeting us in their own space before the first service. Plus, it gives them a chance for a good sniff and a warm welcome!

We care for dogs, cats, and occasionally other small animals - guinea pigs, fish & birds. Each pet gets individualized attention based on their unique needs and personality and instruction from their humans.

We offer private & semi-solo walks, leashed small group walks and off-leash large group adventure hikes. Group walks are matched by temperament and energy level to ensure a happy, safe experience for everyone.

Every walk comes with GPS tracking and a detailed photo report card through the PetPocketBook app, so you’ll always know how your pet’s doing. You can also choose to receive app notifications when we arrive at and leave your home—these alerts are optional and can be turned on or off at any time.

No problem at all! We’re experienced with giving medications and following special diets or routines—just let us know your pet’s needs during the meet-n-greet. You can also update your pet’s profile in the PetPocketBook app with all their details, so our sitters always have easy access to special instructions and you can enjoy total peace of mind.

We’re out there rain or shine—our team is prepared for whatever Toronto weather brings, so your pet never misses their care. If conditions become extreme, we’ll use our best judgment and contact you to make a backup plan, like a backyard break or indoor playtime, to keep your pet safe and happy. We also ask that you provide any gear your pup might need—like boots, balms, or a coat—so they stay comfortable during their visit.

For dog walking/daycare, cancel 24+ hours ahead for no charge; 12–24 hours is 50%, and less than 12 hours is 100% of the fee. For vacation/overnight stays, cancel 8+ days ahead for no charge; 72 hours–8 days is 25%, and less than 72 hours is 100% of the fee.

Absolutely! We offer overnight in-home boarding because pets are happiest and least stressed in their own familiar space. We also provide drop-in visits and cat sitting. For dogs, we have select boarding options in a safe, secure environment—just ask us for details!

Invoices are emailed to clients every Monday morning. You can pay by e-transfer or credit card (processing fee applies), and auto-pay is also available. 100% of tips go directly to your service provider or are shared among the team that provided the service that week. If you’d like to tip by e-transfer, simply add it to your payment total. You can also track all your invoices and payments in the app.

Absolutely! If you’d like, your primary walker or sitter can join the meet-n-greet, upon request, so you and your pet can get acquainted before booking. We’re also happy to arrange future meet-n-greets with secondary or backup walkers—this helps ensure your pet is always comfortable and cared for, even if your regular walker needs time off. We want you to always feel we have you covered!

We carefully assess each pet’s temperament and can provide private walks or solo care for pets who prefer their own space.

Peak hours (especially 11am–2pm) fill up quickly, so we recommend booking as early as possible. Our weekly schedule is set each Friday for the following week, so we appreciate advance notice. Bookings made within 72 hours of the service start will incur an extra fee or may not be accommodated, but we’ll do our best with any last-minute requests! For our furry clients that require weekly care on the same days each week, we'd be happy to set up a recurring walk/sit schedule to accommodate your needs, this way you can relax knowing your furry family member is already booked into a time slot without the need to remember each week.

While we don’t provide dog training ourselves, we’re happy to support any training protocols you’d like us to use. If you have a training plan or specific instructions, we’re always happy to reinforce those during our time with your pet. We plan to have a certified dog trainer join the Furry Tails Toronto team in the future.

We don’t list prices on our website because rates vary based on the type and length of service, time of day, day of the week, how often you book, and whether your pet is a puppy. Service area can also affect pricing. If you let us know what kind of care your pet needs, your location, and whether it’s a recurring or one-time service, we’ll be happy to provide a personalized estimate!

We prioritize both the security of your home and the well-being of your pets. We arrange access based on your preference and convenience, which may include using a lockbox with a unique code, receiving a physical key from you, or entering through a designated pet door if available. Our professional caregivers strictly follow all agreed-upon entry protocols, ensuring your home is always locked and secure after each visit. We maintain confidentiality and respect your privacy at all times, and our team is fully insured and background-checked for your peace of mind.